Buyers can change any information on the order within 48 hours.
Buyers can apply for return and exchange services within 30 day after receiving the goods, we will not be responsible for all subsequent issues of this order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within 5 working days. If you still have not received the refund, please contact us, we will reply to you within 3 working days
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Zhuguang Innovation and Technology Park 2 Building 502 Shenzhen, Guangdong province,The People’s Republic of China.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The freight of return goods:
Step1：Please email our customer service representatives at firstname.lastname@example.org to request the exchange/return.
Step2: Upon receipt of your exchange/return request, our customer service representative will email you the exchange/return instructions. Please follow the instructions for return/replacement.